TERMS & CONDITIONS SHIPPING & RETURNS
This website is owned and operated by Atelier d’Exception Ltd, registered in England and Wales under registration number 8542858 and VAT number GB 163 941 301. The registered office address is 1 Arundel Gardens, 3A, W11 2LN London, United Kingdom. For any queries please contact: email@example.com or +44(0)7584 294 880.
CONTRACT FOR SALE, PAYMENT AND SHIPPING
Selected bags are available in the online boutique. After payment is received in our accounts you receive an order confirmation acknowledgement. In case of necessary customs documents (eg. python leather in selected countries) the relevant certificates will be finalised. Thereafter your bag is shipped and a shipping confirmation email with a tracking number will be provided. All prices on the product page are quoted inclusive of 20% VAT. VAT will only be charged within the EU. Orders made on weekends, bank holidays and company holidays will be processed on the following working day.
Bespoke bags – Atelier d’Exception bag styles can be realised in a choice of available leathers, component colours and jewels – ordered online/by email or phone and individually produced on your request.
After confirmation of your request payment will be processed over the phone or via bank transfer.
As soon as full payment is received in the account of Atelier d’Exception you will receive a payment confirmation email about your order and your bag will be handcrafted and delivered according to the suggested delivery time (if possible between 5-12 weeks, actual delivery time is indicated in your offer). If the order is required in a specific timeframe, please contact us via phone or email and we will try to arrange accordingly.
Your bag will be shipped with a swing ticket, dustbag, tissue paper in a black ribbon box, covered by a packaging box.
Once items have been dispatched Atelier d’Exception is unable to redirect the order.
UK and EU delivery: UK – Shipping takes up to 3 working days. EU – Shipping takes up to 4 working days. All deliveries are fully insured and tracked. Delivery costs are non refundable.
Delivery costs: Within the UK and EU 10 GBP per order, outside the EU 30 GBP per order. Costs will be added during the payment process.
International delivery (outside the EU): Shipping will be available to selected countries only. No VAT will be charged for shipments outside the EU. You will be liable to pay the taxes and all clearance charges on the shipment in your own country. Please be aware that Customs clearance procedures and policies, which vary from country to country, may cause delays beyond original delivery estimates. Please contact your local customs office for further information. You must comply with all laws and regulations of the shipment destination country.
Atelier d’Exception will not be responsible/liable for delays/costs caused by third parties which are out of our control.
For your own security, all orders require a signature upon receipt.
All leathers are carefully selected. Occasional irregularities in the skin markings are the natural characteristics of the animal and should never be considered imperfections. The skins scales may lift over time. Every piece is individually handcrafted and material differentiation is therefore a sign of the bags singularity.
The components and jewels are made of high quality base material, plated and finished with a protective cover.
Bag colours, materials, hardware and jewels shown on the website are displayed as accurately as possible, but please be aware that computer screens influence the appearance.
We advice you that all bags and its components should be protected from rain, humidity, heat, dryness and direct sunlight. If your bag gets wet, pat gently with a cloth and allow it to dry at room temperature.
Store your bag in the dustbag provided and keep it in a cool dry place. Please take care that no acidity will be in contact with the bag.
Generally, bags should only be “treated” by specialised products and craftsmen/companies. Handbags/Eveningbags should not be overloaded and treated accordingly as this may damage the appearance and/or functionality of the bag.
The giftbox voucher can only be accepted together with the invoice number stated on the invoice and is valid for 6 months after the invoice date. The leather samples included in the gift box show part of our leather selection and is not a guarantee that all leathers are available at the time point of voucher redemption.
In the event that an online purchase does not meet your expectations, Atelier d’Exception accepts returns of unused items within 14 days of receipt of the goods.
The following conditions are requested:
- Goods must still have their labels originally attached
- Goods must be unused
- Goods must be in their original bag/packaging.
- Goods must be in saleable condition.
- Presentation of original invoice.
Wear and tear damages are never considered to be faulty. Original invoice must be provided.
Bespoke bags are produced especially on your request and are therefore not returnable/refundable.
Atelier d’Exception accepts a return of a bespoke bag/online purchase only in case of manufactoring faults six months after receipt of goods and only if the fault can’t be repaired.
To initiate a return, please email firstname.lastname@example.org.
Atelier d’Exception advises you on the return address. Please send your bag by registered post as Atelier d’Exception will not be liable for the return shipping. Once the bag is received Atelier d’Exception will get in contact with you to confirm your return request.
Outside the EU, customs duties and sales taxes are non-refundable through Atelier d’Exception.
If an item is accepted for a refund, the cash refund will be initiated and should be in your accounts within 14 days. Neither original delivery costs nor postage and packaging charges when returning goods will be refunded. The cost of returning the bag will be covered by the customer. We reserve the right to charge for re-posting of products returned in error.
Any use by you of Atelier d’Exceptions website is conditional on your acceptance of Atelier d’Exceptions terms and conditions. Your continued use means that you have accepted these terms. Atelier d’Exception may change these terms without letting you know and therefore it is up to you to check this page for any changes. The information contained in this website and provided by Atelier d’Exception is for general information purposes only. While Atelier d’Excetpion endeavours to keep the information up to date and correct, Atelier d’Exception makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will Atelier d’Exception be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsover arising from loss of data or profits arising out of, or in connection with, the use of this website. Every effort is made to keep the website up and running smoothly. However, Atelier d’Exception takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website, its contents and any contracts arising out of it are governed by English law. By entering into a contract both parties agree to submit to the exclusive jurisdiction of the Courts of England and Waltes. If any provicion of these terms and conditions shall be unlawful, void of for any reason unforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.
This website and its content, the copyright, text, photographs and intellectual property are owned by Atelier d’Exception Ltd – © Atelier d’Exception Ltd 2014. All rights reserved. The contents of the site are intended solely for personal, non-commercial use. Any redistribution or reproduction of part or all of the contents in any form is prohibited.